- Accepts Etsy gift cards
Laura Westville Scotland Ltd. is a small family business based in the Highlands of Scotland. We create bespoke and personalised items that are as unique and special as the people they are made for.
The idea for Laura Westville first started back in 2011 when I was struggling to find a really special gift to celebrate the birth of my first grandchild Daisy-Grace. With a lifetime love of sewing and my son's creativity, together we designed and made Daisy a unique personalised quilt to sleep with and a fur backed comforter to take out and about. The response from everyone who saw the items was tremendous.
We spent the next two years perfecting our embroidery and design skills as well as sourcing the required high quality materials. In April 2013, Alexander and I set up Laura Westville Scotland Ltd. to make extra special treasured items to be enjoyed all around the world.
We accept payment by PayPal, Credit Cards & Etsy Gift Cards.
Work will not start on your item until The Company has received full payment.
You can use a credit card at checkout and it will go through PayPal.
You do not have to be a member of PayPal to use this option.
Your files will be available to download once payment is confirmed.
Laura Westville Scotland Ltd. makes use of the UK Royal Mail and Hermes
services. Pricing will be detailed on each listing.
Should you require a faster delivery and are willing to pay the additional cost - please just get in touch.
Orders will be shipped to the delivery address you provide. Please ensure the address your provide is correct, if you need to change it please do so within 24 hours of placing your order. The Company will not be held responsible if the address is incorrect and will not accept address changes after the transaction is complete.
The Company shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the Goods, nor will any delay entitle the Buyer to terminate or rescind the Contract unless the delay exceeds 60 days.
Risk in the Goods shall pass to the Buyer on delivery.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Customised and/or personalised Goods cannot be returned nor payments refunded. It is therefore vital that the Buyer thoroughly checks all the details provided to the Company, at the time of purchase.
The Company undertakes to thoroughly check that all Goods leaving its premises are made to a satisfactory standard of quality.
In the unlikely event of a significant material fault occurring within 60 days, the Buyer shall give written notice to the Company within 7 days of the discovery of the defect and give the Company
a reasonable opportunity to inspect the Goods in question.
The Company shall not be liable for any breach of warranty if the Buyer makes any further use of the Goods after giving such notice, or alters or repairs the Goods without the agreement of the Company.
The Company’s liability under the warranty shall be limited to repairing or replacing the Goods in question; or if deemed appropriate by the Company, refunding the full purchase price of such Goods on the return of the Goods to the Company.
Goods found to be damaged by bleaching or laundering products, excessive heat from hot water or tumble drying, or other heat sources such as the direct application of a hot iron, resulting in areas of scorched fabric and/or threads will not qualify for any repair, replacement or refund.
Any such damage to the Goods caused by inappropriate care by the Buyer or in the case of a gift, the recipient of the Goods, will render the warranty null and void.
Any international custom charges and/or taxes applied to any order will be the buyer's responsibility to pay.
Laura Westville Scotland Limited
1. Personal Information We Collect
To fulfil your order, you must provide the company with certain information (which you have authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a bespoke and/or personalised order, for example), if you contact the company directly.
2. Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
4. Data Retention
5. Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your own jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is required for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law, I, Laura Torrance, am the Data Controller of your personal information. If you have any questions or concerns, you may contact me directly at:
Laura [!at] laurawestville.com
Tel: +44 (0)1542 882 704
Alternately, you may mail me at:
Laura Torrance, Founder of Laura Westville Scotland Ltd.,
Mains of Auchindachy, By Keith AB55 5HT, Moray, Scotland
Last updated: 9 March, 2021